SHOPPING INFORMATION

How long does delivery take?

UK Orders: Delivery within the UK typically takes about 5 working days.
International Orders: Delivery to countries outside the UK typically takes about 10 working days.

What delivery services do you use?

We use Royal Mail for UK orders, and for international deliveries, we rely on a combination of Royal Mail and other trusted courier services, depending on the destination.

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Can I track my order?

Yes, once your order has been dispatched, you will receive a tracking number via email, allowing you to monitor its progress.

Do you offer global shipping?

Yes, we provide worldwide delivery, ensuring that customers from across the globe can access our selection of Islamic texts and accessories.

What is your refund policy?

We accept refunds within 30 working days of receiving your order. After this period, we cannot process refunds. All returned items must be in their original condition and packaging. Please note that return shipping costs are the responsibility of the customer.

PAYMENT INFORMATION

Do you have a physical store?

Yes, our physical store is located at the Islamic Centre of England, 140 Maida Vale, London W9 1QB, UK. You are welcome to visit us in person to explore our collection of books, prayer accessories, and Islamic artwork.

Can I cancel or modify my order?

You can usually cancel or modify your order within 24 hours of placing it. After this period, the order may already be processed for shipping, and changes cannot be guaranteed.

What types of texts do you specialise in?

IslamicShop.org primarily focuses on works from the Shia school of thought, alongside a variety of general Islamic literature.

How can I contact customer service?

You can reach our customer service team through the following methods:

Email: info@islamicshop.org
Telephone: +44 20 7604 5523
We are available Monday to Friday, 1PM to 6PM.

Do you sell digital products?

Currently, we only offer physical products, including books, prayer accessories, and Islamic artwork. However, we are exploring the possibility of adding digital products in the future.

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